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Refunds & Returns

ALL our products are made-to-order. We do not hold inventory or stock.

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to support@exrain.com

 

Return

It is very important that you read the description of each item before you place your order. There is a sizing chart available on site so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated timeframe, we will still be able to make your requested amendments.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!

 

Refund (if applicable)

We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

+ You receive an incorrect item
+ Your order contains damaged product(s)
+ Part of your order is missing from the package

Shipping charges incurred for returned merchandise is the responsibility of the buyer if the item is returned. 

Your refund amount will include the amount you paid for your order, subtract the following amount (if any):

- Transaction fee

- Shipping fee (if the item was shipped)

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, you should check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@exrain.com.

Cancellations

Please place your order carefully. You must contact our support at support@exrain.com should you wish to cancel your order within 24 hours since you place the order. Your email should contain the following information:
- Your order number
- The reason you want to have refund (cancel order).
After receiving your email, our customer care department will inspect and notify you of the approval or rejection of your refund.